Ernst & Young (EY), one of the world’s “Big Four” accountancy firms, has been slapped with a £4.9 million fine and a severe reprimand by the UK’s Financial Reporting Council (FRC) for significant breaches of auditing standards during its work on Thomas Cook’s financial statements. The penalties stem from audits conducted for the financial years 2017 and 2018, just before the historic travel company’s dramatic collapse in 2019. The FRC’s findings paint a troubling picture of lapses in professional scepticism and oversight, raising questions about the reliability of high-stakes audits at a time when Thomas Cook was teetering on the edge of financial ruin.
Thomas Cook, once the world’s oldest travel firm with a history stretching back to the 1840s, imploded under a £1.7 billion debt burden, leaving 9,000 UK employees jobless and stranding 150,000 British holidaymakers abroad. The collapse triggered one of the largest repatriation efforts since World War II, with the UK government chartering 40 jets to bring travellers home. While the company’s brand was later acquired by Chinese conglomerate Fosun and relaunched as an online travel agency, the 2019 failure remains a stark reminder of corporate mismanagement and oversight failures.
The FRC’s investigation zeroed in on two critical areas where EY’s audits fell short: the assessment of Thomas Cook’s goodwill impairment and its “going concern” status. Goodwill, an intangible asset reflecting a company’s value beyond physical assets—like brand reputation and customer loyalty—accounted for roughly £2.6 billion, or 40% of Thomas Cook’s total assets. The FRC found that EY and its audit engagement partner, Richard Wilson, failed to apply sufficient scrutiny to management’s assumptions about this balance.
In 2018, as Thomas Cook’s trading performance worsened, the risk of goodwill impairment grew, yet EY’s audits did not adequately challenge the optimistic forecasts provided by the company.
Even more concerning was EY’s handling of Thomas Cook’s going concern status in 2018, which evaluates whether a company can continue operating without liquidating assets. With Thomas Cook’s liquidity shrinking and financial covenants under strain, EY failed to rigorously test management’s claims about the firm’s viability. The FRC noted that this left auditors unable to determine whether significant uncertainties threatened Thomas Cook’s ability to stay afloat—uncertainties that became all too real when the company collapsed a year later.
Adding to the lapses, the FRC flagged a “familiarity threat” in EY’s 2018 audit. A key restructuring partner, who had previously managed EY’s relationship with Thomas Cook and maintained close ties with its chief financial officer, was heavily involved in signing off the accounts. Despite internal checks, EY did not properly address the risk this posed to its independence, further undermining the audit’s integrity. While the FRC clarified that there was no evidence of intentional misconduct or recklessness, the breaches were deemed “particularly serious” given Thomas Cook’s precarious financial state in 2018.
The sanctions reflect the gravity of these failures. EY’s original fine of £6.5 million was reduced by 25% to £4.875 million after the firm admitted its shortcomings and cooperated with the investigation. Richard Wilson faced a £105,000 fine, down from £140,000, for similar reasons. Beyond financial penalties, the FRC ordered EY to conduct a bespoke review of its audit practices, focusing on goodwill and going concern assessments, and to overhaul its training programs to better address independence risks. Both EY and Wilson received a public reprimand, and the 2017 and 2018 audit reports were declared non-compliant with regulatory standards.
EY expressed regret, stating that delivering high-quality audits remains its top priority. The firm highlighted steps it has taken since 2018 to strengthen its procedures, training, and global audit methodology, aiming to foster a culture of professional scepticism. Yet, the fine adds to a string of penalties for EY and other Big Four firms, including recent sanctions for audit failures at London Capital & Finance. Critics argue that fines, while substantial, are often absorbed as a cost of doing business, with limited impact on the systemic issues plaguing the audit industry.
The Thomas Cook case underscores broader concerns about the role of auditors in spotting corporate distress. With the company issuing profit warnings and reporting a £1.5 billion loss months before its collapse, questions linger about why red flags were missed. The FRC’s findings suggest that EY’s audits failed in their core objective: ensuring financial statements were free of material misstatements. While the regulator stopped short of claiming the financials were outright wrong, the lapses eroded trust in the audit process at a critical moment.
As the dust settles, the EY fine serves as a cautionary tale for the accounting world. With regulators pushing for tougher oversight and reforms to break the Big Four’s grip on major audits, the pressure is on for firms to prove they can deliver the rigor and independence investors rely on. For now, Thomas Cook’s collapse remains a sobering lesson in what happens when oversight fails—and a reminder that even the biggest names in auditing aren’t immune to getting it wrong.
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