Thursday, July 22, 2021

Server Problems Stop Case Study Exams


Commiserations to the all the students submitting their case study exams yesterday, who were affected by server problems.

You are advised to contact the ICAEW via this link

Here are details from the ICAEW site

22 July

July Case Study exam
Unfortunately, during the Case Study exam yesterday, we encountered an issue with server capacity. Although our supplier had upscaled the server capacity to its maximum level, due to an underlying issue, the capacity was still was insufficient. Some students’ exams were paused, and we were unable to restart exams for some students. We do have the exam answers up to the point before the pause. We are investigating how we can fully and fairly assess all students affected in the next few weeks to ensure they keep on your career path. We will contact those students in the next few days with more details and options. Please accept our sincere apologies for any stress and inconvenience caused.If you have any questions regarding this please contact student support via

21 July

July Case Study exam
All students who sat today's Case Study exam in UK exam centres and were severely affected have now been contacted via email about the issues some faced during the exam. We will contact students affected by these issues in the next few days with further details and options. Please accept our sincere apologies for any stress and inconvenience caused by these issues.

July Case Study exam
If you sat your Case Study exam today and experienced connection issues when trying to submit your exam, we apologise for this issue. We are aware that this issue has occurred and affected a number of students. If you sat your exam in centre, please be advised that the invigilator is aware of this issue and they will liaise with us to rectify this. If you sat your exam remotely, we advise that you leave your screen as it is, do not close any tabs and please attempt to submit your exam later, otherwise, we will upload your exam centrally.

July Case Study exam
Unfortunately due to a server load issue we have had to pause some of the Case Study exams temporarily in UK exam centres. We intend to resume the exam at 1:30, continuing from the point the exam was paused. We apologise for the stress and inconvenience this may cause. Affected students have been notified by their invigilator.

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