Wednesday, September 14, 2011

HMRC Service Delivery

Michael Izza (CEO of the ICAEW) has expressed hope that HMRC's commitment (yet another in a series of promises, previous ones having been broken) to improving its service levels will actually come to fruition this time.

He writes:

"HMRC has made similar promises in the past to tackle service issues yet have failed to deliver. 

I believe this time will be different. 

Thanks in no small part to the role played by our Tax Faculty and in particular, Paul Aplin, chair of its technical committee, we now have a partnership with HMRC and a very public commitment from the very top to a way forward which will help turn things around."

I don't discredit Michael for his optimism.

However, I do not share it.

Regular readers of my site can attest to the fact that HMRC is in fact heading for meltdown, and will not be in a position to make good on its promises.

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