The idea that the £34M (if that is what will really be spent) is new "investment" is utter nonsense. The money, as I have clearly explained on my HMRC site (and as indeed Lin Homer says), is merely a budget reallocation from other parts of the overall HMRC budget.
This is nothing more than window dressing!
As one commentator wrote on my HMRC site:
"Don't be fooled by the retoric, there's no new money, they are only robbing Peter to pay Paul, there will be some new jobs but the vast majority will be back room staff taken off working on post to answer phones.
They have spent God knows how much revamping the telephones so we're now connected to the CC system.
So telecalls will be answered more quickly but as we all know not everything can be done over the phone and written confirmation or paperwork is required. so the post receipts will go sky high, then the calls will triple cos everyone will want to progress chase and it's back to Square One, thank God I retire shortly."
How gullible can the ICAEW be?