Today (19 March 2009) I received an ICAEW Alert, on which was a link to Michael Izza's blog where he wrote a piece about HMRC customer service levels (dated Friday 13 March).
Here is an extract:
"Due to the Select Committee's timescales, the Tax Faculty is working to a very tight deadline and needs the survey completed by 9.30am Monday 16 March 2009."
Can you spot the problem here?
Yes, that's right, the deadline has long since passed!
Why alert us to a survey, that many memebrs of the ICAEW would have happily contributed to, after the deadline?
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