Desperate or Incompetent?

I understand that one of this site's regular visitors contacted the ICAEW, a few months ago, to ask about how the "Pathways to Membership" (backdoor route to membership) of the ICAEW would work.

Today he finally received a response from them, in the form of a phone call, asking if he was interested in furthering an application.

I don't know whether this is a sign of desperation, or plain incompetence (given how long they took to come back to him).